Terms and Conditions; Booking a tour is not like booking a Villa, Hotels, Resorts or in term of payment and cancellation system. Please look and read carefully to accept these terms and conditions as your references before deciding to book a tour with us.
The park tickets are variative depend on the number of people in the group, activity done, days of the week, nationality, etc. Our representative will be there to help you in the process, to avoid problems with park authorities.
Please note that these fees may change at any time without any advance information from the park, and we will not be responsible for eventual changing.
Some spots out of the above entrance fee (out of park areas) have their own entrance fees too and are also valid for one person/day at a maximum of IDR 100.000/person/day. Some spots on the islands are difficult to be reached out by the boat because of low tide or the beach is too flat (shallow). In this condition, you may start snorkelling or swimming from the boat led by our guide. But if you don’t, you may pay for the boat taxi provided by the local people from the village at Rp IDR 30.000 – up for one person in 2 ways.
Entrance fees on working days (Monday to Saturday):
Several local objects on Flores Island (East to West/West to East) do not provide an official ticket from the Local Government; this is what we call donation which you will pay at the minimum IDR. 25.000/pax/object. Some local objects also require a local guide/ranger even though you are walking with our guide.
Your payment is nonrefundable by the following conditions:
Refunding all your payment is not an easy decision to take while you are still doing a tour (still on tour with us), therefore, we will take any investigation to the cancellation reasons before we consider putting any compensation or not.
The pictures of the boat that we sent to you are the boat that you will use for your tour. We cannot change the boat at the last minute before you see the boat. Due to all the boats have their own schedule for the tour.
Money changers are limited to some regions only. Every single town on Flores has some local banks that provide ATM services. It is possible to do withdrawing some money by using an ATM debit card. Most of the hotels, restaurants, mini markets are only possible to be paid in cash and only a few of them are accepting payment by credit card. Bear in mind that Indonesian local bank policy on every bank and ATMs are different and may occur on the limitation of withdrawing, please make sure you have enough cash prepared for the tour.
There is no age restriction for all our tours if you get the chance and if you are allowed to travel by your country and the airport where you get a boarding pass.
You are highly recommended to kindly take and bring any of your own travel insurances with you before and during your traveling to our region.
Every attempt is made for you to have a happy, satisfied, and enjoyable during the tour. If you have a problem during the tour, please kindly inform one of our representatives on the spot immediately who will endeavour to put things right.
Should our representative on the spot not address your problem satisfactorily, please contact Home Komodo Tour. For your complaint to be addressed, you must communicate any problem while you are on the spot. If no complaint is reported during the tour, Home Komodo Tour will assume that the tour is on the right way.
We have our right to reject to take any action on perceived irregularities submitted to Home Komodo Tour 24 hours after finishing the tour and you have returned home.